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Shipping policy

VATERO INC. — Shipping Policy

Effective Date: February 25, 2026 Last Updated: March 03, 2026

1. Overview

Thank you for shopping with Vatero. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of Goods purchased through our Website at www.vatero.com.

2. Shipping Regions

We currently ship to addresses within Canada and the United States. For international shipping inquiries outside of these regions, please contact us at vatero@vatero.com.

3. Processing Time

All Orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or statutory holidays will be processed on the next business day. You will receive a confirmation email with tracking information once Your Order has shipped.

4. Shipping Methods and Estimated Delivery Times

Shipping Method Estimated Delivery Availability
Standard Shipping 5–10 business days Canada & US
Expedited Shipping 2–5 business days Canada & US
Express Shipping 1–3 business days Select regions

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on Your location, carrier availability, and external factors beyond our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of Your Order, the selected shipping method, and the delivery destination.

We may offer free shipping promotions from time to time. Details and eligibility for such promotions will be clearly communicated on the Website.

6. Order Tracking

Once Your Order has shipped, You will receive an email notification containing a tracking number and a link to track Your package. If You do not receive tracking information within 3 business days of placing Your Order, please contact us.

7. Customs, Duties, and Taxes

For shipments to the United States or international destinations, Your Order may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend contacting Your local customs office for more information.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by You, You will be responsible for any additional shipping costs required to reship the Order. If You do not wish to have the Order reshipped, a refund will be issued minus the original shipping charges.

9. Lost or Damaged Shipments

If Your Order arrives damaged or does not arrive within the estimated delivery window, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and, where applicable, send a replacement or issue a refund.

We are not responsible for delays caused by shipping carriers, weather events, natural disasters, or other circumstances beyond our reasonable control.

10. P.O. Boxes and Military Addresses

We may have limited ability to ship to P.O. Boxes or military addresses (APO/FPO). If Your Order cannot be delivered to such an address, we will contact You to arrange an alternative shipping address.

11. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to the Website. We encourage You to review this page periodically for the latest information.

12. Contact Us

If You have any questions about our Shipping Policy, please contact us:

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